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Shipping and Return Policies

Order Processing and Backorders

Most packages will be shipped via USPS to the United States only.  Because we keep many parts in stock and receive parts from our suppliers frequently, most orders should be received within 3-5 business days.  However, your order may contain some parts that we do not have in stock.  Our diagrams list thousands and thousands of parts.  We can not stock all of these parts and no dealer does.  We special order these parts specifically for you and it may take up to about 10-14 days for you to receive them.  If an item is backordered, we will notify you via email and give you a cancellation option.  Backorders will be filled before new orders once the parts are available. 

Shipping to Hawaii & Alaska & Oversized Packages

Additional shipping prices may be included on orders to Hawaii and Alaska.  Our shipping calculator is designed for the lower 48 states.  On large orders that are shipped in oversized packages there may be additional shipping charges.  You will be contacted if the price is more than stated on your invoice.

Returns

WE DO NOT ACCEPT RETURNS OF ELECTRICAL PARTS AND COMPONENTS.  WE DO NOT ACCEPT RETURNS OR EXCHANGES OF SCOOTER WINDSHIELDS, WINDSCREENS.

Returns must be approved within 3 months of your purchase.  Unless our error, return shipping costs are paid by the customer and a 20% restocking fee will be applied. Approved returned merchandise must be received in proper packaging and in new condition to be accepted. If items are not received in re-saleable condition, they may not be accepted.  This policy is for your protection so we can ensure the high quality of our products.  

Return+an+Order

Exchange+an+Order



We are celebrating sixteen years of business - serving scooter enthusiasts everywhere!
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From now through Christmas, get 10% off by using the coupon code HOLIDAYS

PLEASE NOTE:  Orders placed after December 19, 2018 that contain special order parts from Genuine Scooter Co. may be delayed.  Genuine and affiliated companies will be closed for inventory from December 20, 2018 through January 1, 2019.